Refund policy
We want you to be 100% happy with your purchase. If you're not completely satisfied, you have 30 days from the date of delivery to return your items for a full refund or exchange.
1. Eligibility for Returns
To be eligible for a return, the item must be:
- In the same condition as you received it
- Unworn, unused, and with tags still attached
- In its original packaging
You’ll also need to provide your receipt or proof of purchase.
2. How to Start a Return
Simply reach out to us at Moeez@spallsport.co to initiate your return. We’ll guide you through the process and provide you with a return shipping label.
Once we approve your return, you’ll receive clear instructions on how to send it back. Please note, returns without prior approval won't be accepted.
3. Damaged or Incorrect Items
We inspect all orders before shipment. However, if you receive a damaged or incorrect item, please contact us immediately. We'll make sure to resolve the issue and get you the right product or a refund.
4. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used fitness equipment
- Items that show signs of wear or use
If you have any questions about an item or feel it might fall under these categories, don’t hesitate to contact us first.
5. Exchanges
If you’d like a different size or color, the fastest way is to return your item and place a new order for the product you want. We’ll handle the return process as smoothly as possible, and you’ll be all set for your new purchase!
6. Refunds
Once we’ve received your return and it’s been inspected, we’ll notify you if the refund has been approved. Refunds will be processed to your original payment method within 10 business days. Please note that depending on your bank or credit card provider, the processing time may vary.
If 15 business days have passed and you haven’t received your refund, please reach out to moeez@spallsport.co for assistance.
